Delivery and Setup
The provider will deliver, set up, and dismantle the soft play equipment at the specified location on the day of the event.
The hirer agrees to ensure there is adequate space for the equipment and that the location is safe for its setup and use. The hirer agrees to advise on the open and closing times of the venue to allow for set up and dismantling of equipment.
The hirer must ensure clear access to the venue. If there is no parking nearby please let us know at the earliest opportunity, otherwise lack of loading space/ access may result in refusal of hire and loss of full payment. Any delays caused by access issues may incur additional fees.

Hirer Responsibilities
The hirer agrees to supervise all children using the soft play equipment and ensure that they follow safety instructions. The Mom Bubble does not supervise. The Mom Bubble accepts no liability for any accidents or injuries incurred whilst the equipment is on hire.
The hirer is responsible for ensuring that no one misuses the equipment or engages in unsafe behaviour.
The hirer agrees to notify the provider immediately of any damage or malfunction to the equipment.
All shoes, glasses, jewellery, badges etc MUST be removed before using the soft play.
Parents supervising children MUST also remove shoes.
For hygiene reasons, socks are advised to be worn, although we do sanitise all soft play equipment between hires..
NO food, drinks, or sharp objects are allowed on or near the equipment. If equipment is collected in a dirty condition then the hirer will incur a cleaning charge.
NO smoking, vaping, barbeques or naked flames near the soft play equipment.
NO pets allowed on the soft play. If equipment is collected in a dirty condition then the hirer will incur a cleaning and damage charge.
NO face paint, party poppers, silly string, streamers, glitter, confetti of any kind to be used on or near the soft play.
NO rough play, pushing, or climbing on sides of equipment. Adults must not sit or lean on the soft play/ ball pit. The soft play is only intended for ages FOUR (4) years and below.
The equipment must not be moved from the setup location (unless agreed due to bad weather). Only The Mom Bubble staff are authorised to remove and collect the soft play equipment.

Safety and Liability
The provider holds public liability insurance up to £10 million.
The provider will ensure all equipment is cleaned and safe for use.
The hirer acknowledges that the provider is not responsible for any injury or damage resulting from misuse or improper supervision.
The hirer agrees to indemnify and hold the provider harmless against any claims, damages, or liabilities arising from the use of the soft play equipment.
The hirer accepts full responsibility for any damages or losses.

Cancellations and Refunds
Cancellations made less than 7 days before the event will result in the loss of the booking fee.
In case of equipment failure, the provider will attempt to replace or repair the equipment, but no refund will be given unless the equipment cannot be replaced in time.

Condition of Equipment Upon Return
The hirer agrees to return the equipment in the same condition as it was delivered.
Any damage or loss of equipment will incur additional charges as specified by the provider.
The hirer agrees that any damage deposit placed with the booking may be forfeited if this agreement is broken in any way including but not limited to damage and/or heavy soiling.